Zwrot kosztów za bilet ryanair

Witam wyslalem formularz o zwrot kosztow ze nie moge leciec z powodu choroby razem z zaswiadczeniem lekarskim i odeslali mi pismo w ktorym nie wiem o co chodzi bo troche kuleje z angielskim wiec mam prosbe moze mi powiecie o co tu chodzi czy mi oddadza kase ? Bardzo prosze o pomoc Private and Confidential POLAND KRKMAN Our Ref: 790596/ZWKYVQ/AB zobacz link Dear Mr , I acknowledge receipt of your online enquiry dated 5th February 2015. I confirm that we have processed a Travel Credit in respect of your confirmation number ZWKYVQ. The amount of the Travel credit you have received is 354.52 PLN. Please see on the next page the Terms and Conditions of the Travel Credit. I hope that the above has been of assistance. Yours sincerely, Ryanair Customer Service Department PLEASE READ THE WORDING BELOW: This Travel Credit may be used as part or complete payment against a future Ryanair flight(s) including the fare, taxes, fees and charges. Website fares will be offered, if available, when booking flights through the Call Centre. Travel Credits can be used to book flights, for any named person. Please note that Travel Credits cannot be used for payment of Car Hire, Insurance or Hotel Accommodation. The Travel Credit must be redeemed within 6 months (180 days) from the date of this email, but travel can take place up to 12 months after this date. In order to redeem this Travel Credit it will be necessary for you to contact our Reservations Department on one of the following number: PLEASE CHECK THE RESERVATIONS CONTACT NUMBER FOR EACH COUNTRY IN THE FOLLOWING ADDRESS: zobacz link N.B. Unfortunately this Travel Credit cannot be used as payment through our website zobacz link To redeem the Travel Credit you should quote your confirmation number and provide your unique password (see below). Your password is the same as the above confirmation number